Privacy Policy

Last updated: January 6, 2025

1. Introduction

Welcome to ChartSense ("we," "our," or "us"), operated by Mithril Labs LLC. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our trading psychology testing platform and related services.

By using ChartSense, you consent to the data practices described in this policy. If you do not agree with the practices described in this Privacy Policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

Name and email address (required for account creation)
Password (encrypted and stored securely)
Profile information including bio and profile picture
Payment information (processed securely through Stripe)
Subscription and billing details

2.2 Trading Psychology Data

We collect comprehensive trading psychology research data including:

Chart analysis responses and trading decisions
Test results, scores, and performance metrics
Chart images with your analysis annotations
Bias detection test responses
Learning progress and improvement patterns
Time spent on different test types

2.3 Technical Information

We automatically collect:

Device information and browser type
IP address and general location data
Usage patterns and feature interactions
Error logs and performance data (via Sentry)
Session duration and frequency of use

3. How We Use Your Information

3.1 Service Provision

Create and manage your account
Provide personalized trading psychology assessments
Track your learning progress and performance
Generate insights and recommendations
Process payments and manage subscriptions

3.2 Research and Analytics

Conduct trading psychology research (anonymized data)
Improve our algorithms and assessment methods
Analyze user behavior patterns to enhance our platform
Generate aggregated insights for educational content

3.3 Communication

Send account verification and security notifications
Provide weekly and monthly performance reports
Share educational content and platform updates
Send subscription and billing notifications
Respond to your inquiries and support requests

4. Data Storage and Security

4.1 Storage Locations

Your data is stored securely using industry-standard practices:

User accounts and test results: MongoDB Atlas (encrypted)
Chart images and research data: Google Cloud Storage
Payment information: Stripe (PCI DSS compliant)
Application data: Firebase (Google Cloud)

4.2 Security Measures

End-to-end encryption for all data transmission
Bcrypt password hashing with salt
Account lockout protection against brute force attacks
Regular security audits and vulnerability assessments
Access controls and authentication requirements
Secure API endpoints with rate limiting

5. Third-Party Services

We use the following trusted third-party services:

Stripe: Payment processing (subject to Stripe's privacy policy)
Mailjet: Email delivery services
Google Cloud: Data storage and infrastructure
Firebase: Authentication and real-time features
Sentry: Error monitoring and performance tracking
OpenAI: AI-powered analysis features

Each service operates under their own privacy policies and security standards. We carefully vet all third-party providers to ensure they meet our security requirements.

6. Data Sharing and Disclosure

6.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6.2 Limited Sharing

We may share your information only in these specific circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or safety
In connection with a business transfer or merger
Anonymized data for research purposes

7. Your Rights and Choices

7.1 Access and Control

You have the right to:

Access your personal data and download your information
Correct inaccurate or incomplete information
Delete your account and associated data
Export your test results and performance data
Opt out of marketing communications
Restrict certain data processing activities

7.2 Communication Preferences

You can manage your email preferences including:

Weekly and monthly performance reports
Educational content and tips
Platform updates and new features
Promotional offers and announcements

8. International Data Transfers

ChartSense is operated by Mithril Labs LLC and based in California, USA. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

We ensure that all international data transfers comply with applicable data protection laws, including GDPR for European users and CCPA for California residents.

9. Data Retention

We retain your information for as long as necessary to:

Provide our services and maintain your account
Comply with legal obligations
Resolve disputes and enforce our agreements
Conduct legitimate research (anonymized data)

When you delete your account, we will permanently delete your personal information within 30 days, except where required by law to retain certain records.

10. Children's Privacy

ChartSense is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Users between 13-17 years of age may use our educational platform with parental consent. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a prominent notice in our application

Your continued use of ChartSense after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company: Mithril Labs LLC
Email: support@chartsense.trade
Privacy Inquiries: privacy@chartsense.trade
Address: Mithril Labs LLC Privacy Team, California, USA

For GDPR-related inquiries, please use the subject line "GDPR Request" in your email.

Thank you for trusting ChartSense with your trading education journey. We are committed to protecting your privacy and providing you with the best possible trading psychology insights.